Reviews | Google and Facebook | Sport Clips Orange Park

4

Raymond J. | October 22, 2019
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"Hair cut ok"

Hair cut ok

3

Vivian T. | October 20, 2019
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Google

"It's a guy salon"

It's a guy salon

5

Mary M. | October 6, 2019
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Google

"They do an awesome job"

They do an awesome job

5

Carie S. | October 1, 2019
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Google

"In my life of chaos, I was given a free ticket to this establishment. Upon entering I was given a on"

In my life of chaos, I was given a free ticket to this establishment. Upon entering I was given a once over by one young lady doing a cut. Another was busy with a client and and then another was finishing up with someone. Norma came along and absolutely amazed me. She gave me exactly what I was thinking and then some. She listened to me go on and on about the chaos. She allowed me to be me, and express myself with my hair. I will FOREVER be a client and refer everybody to them for this amazing level of care, respect, and professional support as a hair dresser. She allowed me to be Claire again ?

1

Matthew U. | September 23, 2019
Google

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Google

"I checked in online today to streamline the process, the app said arrive at 5:27. I arrived at 5:26 "

I checked in online today to streamline the process, the app said arrive at 5:27. I arrived at 5:26 and checked in. There was two stylist and two clients. 4-6 mins after i arrived one of the clients finished and left. I waited for the stylist to call me back.. nope she disappeared for 20mins. The second stylist finished up the second guy and started videoing the haircut and then also went in the back. I have now been here 26 mins after my check in. Clients coming and going as they were getting frustrated with the lack of customer service, i left as well with out a hair cut. Don't show a 8min wait and then make customers wait almost 30mins to still not be taken care of.

5

Sarah H. | August 5, 2019
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Facebook

"Great customer service and always happy with my son?s haircuts"

Great customer service and always happy with my son?s haircuts

4

Tim B. | July 9, 2019
Google

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Google

"Did well with grandson and myself"

Did well with grandson and myself

5

Christopher B. | June 28, 2019
Google

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Google

"Oriana is the best, always takes care of me and always cuts my hair perfectly. Highly recommended"

Oriana is the best, always takes care of me and always cuts my hair perfectly. Highly recommended

1

Earnest P. | June 22, 2019
Google

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Google

"I've been a fan of Sport Clips for sometime now. Every single time I come to one I'm so relaxed and "

I've been a fan of Sport Clips for sometime now. Every single time I come to one I'm so relaxed and prepared for the service and yes even pampering I receive. I've always meet the most laid back and down-to-earth employees. I started utilizing Sport Clips in California. I come to this particular location and had my world crushed. I am a realist....everyone has a bad day, but when your in customer service.....it can backfire on ya pretty quickly, unfortunately. I had a particular stylist ask me about 4 times who I was, mind you my name was up on the monitor next to her name. She continued to apologize to me for the uncommonly long wait, especially since only 4 people where in there, who arrived 20 minutes after I did. Secondly, from the time I approached her to setting on the chair I never felt very welcomed at all. She was acting somewhat impatient with me when i was deciding and explaining how i wanted to have my hair cut. Every stylist I've ever had has always been patient and helpful with suggestions. Once the cut began....she acted rushed like they were overwhelmed. (The whole process of the cut was uncomfortable. I'm not asking to be treated like royalty...but, the pampering they provide is nice. Besides...for the money I pay, I would expect the same service I've always received.) Once I went to the hair wash station, she told me where to sit, but did not offer, told me where to find the handle to extend the foot rest and did not bring the roll away rest (since I'm tall); for me to use or even offer. The entire time I chatted with her to make conversation, thinking she's had a tough day. Being personable. Didn't work to well. The wash chair was not raise, no massage features turned on and when the wash was over she asked "would I like to have ANOTHER MVP, which I was already paying for with the massage???" I stated no and was just surprised it did not happen. She chuckled about it and rushed through the rest of her protocol. The hot towel on my face felt like 5 seconds, the wash was like 6 & 1/2 seconds. Didn't really dry my hair. And rushed me back to stylist chair. Once there, she rushed through shoulder massage and asked if I wanted to purchase any products. I had to request and remind her about the leave in conditioner. She applied it poorly and I had to wipe off my forehead in the mirror in front of her. She said nothing. Once I went up to pay, I went through my normal selection process and she reached across to the screen and starts to choose things for me....as I'd I asked for her help or I was lost. I had to let her know I knew what I was doing and want just reading the screen. She said nothing and just grinned about it. My whole experience was RUINED by her. I stand by this...I will never come to this specific location in Jacksonville Florida again. I'm not going to let this experience destroy my faith in Sport Clips....but, I'm now hesitant to try the other her in the city. I had an excellent experience at one in Tallahassee, but here....I don't want to go anywhere new, but, if this happens more often, I will regretfully leave and find a new spot. - A dissatisfied customer.

5

Sarah M. | May 17, 2019
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Facebook

"I brought my 2 boys in for cuts on Thursday around 5pm. Carissa cut my oldest sons hair and it was g"

I brought my 2 boys in for cuts on Thursday around 5pm. Carissa cut my oldest sons hair and it was great. Jessi cut my 12 year olds hair and while I thought it looked good, he hated it. He really cares about his hair and she cut off more than was asked. That aside, when it was time to pay, Jessi cashed us out. It was $19 for each of them and I added $10 for a tip..assuming it would be $5 a piece. However, after reviewing my email receipt today, Jessi felt more entitled to the tip and took $6 and only gave Carissa $4. Only a couple dollars, but pretty shady if you ask me. That adds up over time!! If I do happen to go back, we will avoid her for sure!!!

Third Party Reviews Reviews For Sport Clips Haircuts of Orange Park - Bolton Plaza

Raymond J. | October 22, 2019 Google Google Google

Vivian T. | October 20, 2019 Google Google Google

Mary M. | October 6, 2019 Google Google Google

Carie S. | October 1, 2019 Google Google Google

Matthew U. | September 23, 2019 Google Google Google

Sarah H. | August 5, 2019 Google Google Facebook

Tim B. | July 9, 2019 Google Google Google

Christopher B. | June 28, 2019 Google Google Google

Earnest P. | June 22, 2019 Google Google Google

Sarah M. | May 17, 2019 Google Google Facebook

Raymond J. | October 22, 2019
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Google

Vivian T. | October 20, 2019
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Google

Mary M. | October 6, 2019
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Google

Carie S. | October 1, 2019
Google

Google
Google

Matthew U. | September 23, 2019
Google

Google
Google

Sarah H. | August 5, 2019
Google

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Facebook

Tim B. | July 9, 2019
Google

Google
Google

Christopher B. | June 28, 2019
Google

Google
Google

Earnest P. | June 22, 2019
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Google

Sarah M. | May 17, 2019
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